Refund policy

HLuxeHair Returns & Refund Policy

RETURNS & REFUNDS

Due to the nature of our products, HLuxeHair does not accept returns or refunds for change-of-mind purchases or unwanted items.

Please ensure you are completely satisfied with your chosen hair, length, colour and specifications before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you have received the wrong item, please contact us within 48 hours of receiving your order.

Please provide:

• Your order number
• Clear photographs/videos of the item and packaging
• A description of the issue

Once we have reviewed the issue, we will advise you of the next steps. Where the issue is confirmed to be our error or the item arrived damaged, we will arrange an appropriate resolution, which may include a replacement or refund.

Items That Cannot Be Returned

We cannot accept returns for items that have been:

• Worn or installed
• Cut or altered
• Coloured, bleached or chemically treated
• Washed
• Used with hair products, glue, oils or other products
• Damaged after delivery

Please check your order carefully before altering or installing the hair.

Order Confirmation

By placing an order with HLuxeHair, you confirm that you have read and understood our returns and refund policy.

Please note: This policy does not remove or limit any statutory consumer rights that apply to your purchase under UK law.